Frequently Asked Questions – winterdecorstore.com
ORDERING & PAYMENT
How do I place an order?
Browse our collections at winterdecorstore.com, add items to your shopping cart, and proceed through our secure checkout. You’ll receive an order confirmation email immediately.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay. All payments are processed securely.
Can I modify or cancel my order?
We process orders promptly. For modifications, please contact us immediately through winterdecorstore.com. Changes are only possible if your order hasn’t entered the shipping process.
SHIPPING & DELIVERY
What are your shipping options?
We offer:
- Standard Shipping: 5-7 business days ($9.95 or FREE on orders over $99)
- Expedited Shipping: 2-3 business days ($14.95)
- Overnight Shipping: Next business day ($24.95)
Do you ship internationally?
Yes! We ship to select international destinations. Shipping costs and delivery times are calculated at checkout based on your location.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with tracking information. You can also track your order by logging into your account on winterdecorstore.com.
RETURNS & EXCHANGES
What is your return policy?
We accept returns within 30 days of delivery. Items must be in new, unused condition with original packaging and tags.
How do I start a return?
Visit our Returns Center at winterdecorstore.com/returns and follow the guided steps. You’ll need your order number and email address.
How long do refunds take?
Refunds are processed to your original payment method within 7-10 business days after we receive your return.
PRODUCTS & COLLECTIBLES
Are your collectibles authentic?
Yes, all items sold on winterdecorstore.com are 100% authentic and sourced directly from authorized manufacturers.
Do you offer discontinued items?
We occasionally have discontinued items in stock. Check our “Retired Collection” section or contact our customer service team for availability.
How should I care for my collectibles?
Display collectibles away from direct sunlight and extreme temperatures. Dust gently with a soft brush. Avoid using harsh chemicals or water.
SEASONAL ITEMS
When do seasonal items become available?
Seasonal collections typically launch 3-4 months before the holiday season. Sign up for our newsletter at winterdecorstore.com for early access notifications.
Do you offer pre-orders for seasonal items?
Yes, pre-orders are available for select seasonal collections. Your card is charged when the item ships.
ACCOUNT & TECHNICAL
How do I reset my password?
Click “Forgot Password” on the login page at winterdecorstore.com and enter your email address. You’ll receive password reset instructions.
How do I update my account information?
Log into your account on our website to update your personal details, shipping addresses, and communication preferences.
Do you offer gift cards?
Yes! We offer digital gift cards in various denominations that can be delivered immediately via email.
For additional questions, please visit our complete Help Center at winterdecorstore.com or contact our customer service team through our website.